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©2019 by Handcrafted Candle Company

Shipping & Returns

Shipping Policy

Please note that we are only able to deliver to the UK at this time.

We aim is to get your parcel to you in a quick, cost effective, convenient and environmentally friendly way.

Time aims below are estimated only. We will always attempt to get your delivery to you as quickly as possible.

We offer Royal Mail 1st Class with a 1-2 business day delivery aim, or Royal Mail 2nd Class with a 3-5 day business delivery aim.

Please note that all FREE Standard UK Delivery Over £25 orders will be sent Royal Mail 2nd class, unless you choose Royal Mail 1st class which will incur additional fees.

Return & Exchange Policy

Nothing makes us happier than your satisfaction.  So, if for any reason at all, you are not 100% satisfied with your purchase, you may return it for a full refund.

It's important that any returned item is returned to us within 14 days of purchase, in a re-saleable condition, meaning it should be returned with all original packaging, labels and is undamaged and unused.

Please make sure you keep hold of your proof of purchase, as you’ll need this for us to process your refund.

We aim to process your refund within 14 days of us receiving the goods, but are unable to cover returns costs.

 

Our returns policy is in addition to and does not affect your Statutory Rights.

If you would like to return an item, please do so through the Contact Us page.